1. Fixing appointments and enquiry visit conversion2. Telephone etiquette with call quality adherence3. First Call Resolution (FCR) of enquiry calls4. Average wait time of patients during the call (Call holding)5. Call transfer rate6. Customer call frequency7. Ensure all the calls are answered properly without getting missed out8. Quality parameters followed as per SOP's9. Feedback from the patients and their satisfaction
Role:Back Office Operations
Salary: 2,00,000 - 4,00,000 P.A.
Industry:BPO / Call Centre
Role CategoryBack Office
Employment Type:Full Time, Permanent
Dr. Mohan's Diabetes Specialties Center Private Limited
Dr. Mohan's Diabetes Specialities Centreis a diabetes speciality hospital chain headquartered in Chennai, Tamil Nadu. It was founded in 1991 by Padma Shri Dr V. Mohan along with his wife Dr Rema. Dr. Mohan's Group has 50 centres and more than 2000 staff. Dr. Mohan's Diabetes Specialities Centre is also the collaboration centre for World Health Organization on Non Communicable Diseases Prevention and Control.