Call Center Executive

From 0 to 5 year(s) of experience
₹ 2,00,000 - 4,00,000 P.A.

Job Description

Roles and Responsibilities

JOB RESPONSIBILITY:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction


Contact HR - Pranav @ 7530015551

Role:Back Office Operations

Salary: 2,00,000 - 4,00,000 P.A.

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryBack Office

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Dr. Mohan's Diabetes Specialties Center Private Limited

 

Dr. Mohan's Diabetes Specialities Centreis a diabetes speciality hospital chain headquartered in Chennai, Tamil Nadu. It was founded in 1991 by Padma Shri Dr V. Mohan along with his wife Dr Rema. Dr. Mohan's Group has 50 centres and more than 2000 staff. Dr. Mohan's Diabetes Specialities Centre is also the collaboration centre for World Health Organization on Non Communicable Diseases Prevention and Control.    

Company Info
X
View Contact Details+

Recruiter Name:Pranav Sankar

Contact Company:Dr. Mohan's Diabetes Specialties Center Private Limited

Telephone:7530015551

Website:https://drmohans.com/